Pengaruh Perawatan Prasarana, Sarana, dan Utilitas Terhadap Kepuasan Penghuni Pada Kawasan Perumahan di Surabaya

Njo Anastasia, Timoticin Kwanda, Dicky Fredy Widjaja

Abstract


Developers undertake construction and maintenance of public facilities, social facilities including infrastructure, facilities and utilities in housing estate. The purpose of the maintenance is to increase the value of housing and to comfort the residents. This study aims to identify and evaluate the influence of the types of maintenance undertaken by the developers on the satisfaction of the residents.Data were obtained by distributing questionnaires to housing residents in Surabaya who have lived at least 1 (one) year. The surveyed housing estate has an Environmental Management Agency.The number of respondents obtained are about 100 people with convenience sampling technique.Data processing using SEM-PLS and Kendall’s way analysis of non-parametric test. The results showed that residents of housing estate in Surabaya were satisfied with the maintenance done by the developer. The three types of maintenance that have been performed byEnvironmental Management Agencyare considered good by residents, including corrective maintenance, routine maintenance, and cosmetic maintenance. Furthermore, residents of housing in West Surabaya even showed a higher level of satisfaction with the maintenance done by each BPL than residents in East Surabaya and South Surabaya

Keywords


corrective maintenance, routine maintenance, cosmetic maintenance, residents satisfaction.

Full Text:

PDF

References


Amir M.T., 2015. Merancang Kuisioner Konsep dan Panduan untuk Penelitian Sikap, Kepribadian dan Perilaku.Jakarta: Kanisius.

Baharum, Z.A., Nawawi, A.H., & Saat, Z.M., 2009.Assesment of Property Management Service Quality of Purpose Built Office Buildings. International Business Research, 2(1); 162-174.

Brueggeman, W.B., & Fisher, J.D., 1993. Real Estate Finance And Investments. NewYork: McGraw – Hill/Irwin

Chanter, B. & Swallow, P., 2008. Building Maintenance Management (2nd ed.). United Kingdom: Wiley-Blackwell. Dunfermline.

Choi, K.S.H., 2007. A Study of Service Quality Assessment in Property Management of Private Housing Estates in Hong Kong-The Constituents and Their Perspective Roles. A Short Report of Dissertation.

Colliers International,2016. Research and Forecast Report: Surabaya Property Market2016. Jakarta.

Gunadi, S., 2007.Akuntabilitas Pengembang dalam Pemeliharaan Lingkungan Perumahan Berdampak pada Properti di Surabaya.Surabaya: Universitas Kristen Petra.

Hartanto, A., 2015. Model Pengukuran Kepuasan Pelanggan Perumahan Tipe Bangunan 70-350 m2 di Tiga Perumahan di Surabaya dan Sidoarjo, Surabaya: Universitas Kristen Petra.

Hikmawati, D.,2004.Analisa Tingkat Kepuasan Konsumen Perumahan Terhadap PerbaikanKualitas Perumahan Malang. Jurnal Ilmiah Kesatuan, 1(6), 1-14.

Issahaku, M.I., 2013. Evaluation of Maintenance Management Practices in Ghana Highway Authority’s Bungalows inGreater Accra Region. Thesis: Kwame Nkrumah University of Science and Technology.

Kwanda, T., Rahardjo, J. & Wibowo, B.R., 2003. Analisis Kepuasan Penghuni Rumah Sederhana Tipe - 36 di Kawasan Sidoarjo Berdasarkan Faktor Kualitas Bangunan, Lokasi, Desain, Sarana dan Prasarana.Jurnal Dimensi Teknik Arsitektur, 31(2), 124-132.

Kyle, R.C., Spodek, M.S., & Baird, F.M., 2004.Property Management. Chicago: Dearborn Real Estate Education.

Kementerian Dalam Negeri Republik Indonesia, 1974. Peraturan Menteri Dalam Negeri Tahun 1974; Ketentuan-ketentuan Mengenai Penyediaan dan Pemberian Tanah Untuk Keperluan Perusahaan. Jakarta.

Kementerian Dalam Negeri Republik Indonesia,1987. Peraturan Menteri Dalam Negeri Tahun 1987;Penyediaan dan Pemberian Hak Atas Tanah untuk Keperluan Perusahaan Pembangunan Perumahan. Jakarta

Kementerian Dalam Negeri Republik Indonesia,2009. “Peraturan Menteri Dalam NegeriTahun 2009;Tentang Pedoman Penyerahan Prasarana, Sarana, dan Utilitas Perumahan dan Permukiman di Daerah”. Jakarta.

Mulyadi, D.,Mei 2017. Harga Rumah di Surabaya Tercatat Mengalami Kenaikan Tertinggi. (diunduh dari: https://www.rumahhokie.com, akses tanggal 20 Agustus 2017)

Parasuraman, A., Zeithaml, V.A. & Berry, L.L., 1988.Servqual: A Multiple Item Scale for Measuring Customer Perceptions of Service Quality. Journal of Retailing. 64(1), 12–40.

Peiser, R.B., & Hamilton, D., 2012.Proffesional Real Estate Development, Washington: Urban Land Institute.

Riskiyah, I. R., Suryo, E. A. & Wijatmiko, I., 2015. Analisis Kinerja Developer terhadap Kepuasan Penghuni Perumahan di Kota Malang.Malang:Universitas Brawijaya.

Sianto, E., 2007. Analisa Perbandingan Estate Management Terhadap Nilai (Value) Perumahan di Surabaya Timur. Surabaya:Universitas Kristen Petra.

Yayasan Lembaga Konsumen Indonesia,2016.Bedah Pengakuan Konsumen 2015(diunduh dari http://ylki.or.id/2016/01/bedah-pengaduan-konsumen-2015,akses tanggal : 20 November 2016).

Zuckerman, H.A, & Blevins G.D., 1991. Real Estate Development Workbook and Manual. New Jersey: Precentice Hall.




DOI: https://doi.org/10.24167/tesa.v16i1.1153

ISSN 1410-6094 (Print) | ISSN 2460-6367 (Media Online) | View My Stats

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.